Job Details

A nationwide Healthcare Finance company based in Oregon is hiring Customer Service Representatives for our Beaverton, Oregon team. This is a long?term opportunity with a growing crew that truly cares about its employees. Candidates must be local to the Beaverton, Oregon area. The position is remote, but equipment pickup at a Beaverton office is required.

Key Responsibilities

• Handle both inbound and outbound phone calls (approximately 50/50 split) to assist patients using the program, drive enrollment, and support payment activity.
• Serve as the primary phone contact for account holders and potential account holders.
• Make outbound calls, including welcome calls to new account holders, calls on past?due accounts, servicing calls to non?enrolled accounts, and special one?off campaigns supporting patient advocacy.
• Receive ongoing quality evaluations, coaching, and mentoring from Customer Care supervisors, leads, and peers.
• Be coachable and receptive to continuous feedback, embracing development opportunities.
• Use technology and industry best practices to document call activity and engagements, escalating complaints and answering patient questions using a proprietary CRM.
• Provide white?glove, first?class service as a patient advocate and brand ambassador.

Skills & Qualifications

• Customer service experience with a strong customer?service mindset.
• High school diploma and/or relevant work experience (preferred).
• 1?2 years of telephone customer support / call center experience (preferred).

Pay & Benefits

• Pay range: $19.00 $20.50 per hour.
• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital coverage.
• 401(k) retirement plan with pre?tax and Roth post?tax contributions.
• Voluntary life insurance and additional disability benefits.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid time off / leave (PTO, vacation, sick leave).

Workplace Type

This is a fully remote position. However, candidates must be local to Beaverton, Oregon and be able to pick up equipment at the Beaverton office.

Application Deadline

The position is anticipated to close on Oct 28, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.