Job Details

Telephone Service Representative (Tsr) Work-from-home Positions

We are looking for experienced call center/answering service agents who want to work from home for a great company and who will stay with us long-term. We are, statistically, the highest quality telephone answering service in America. This is not a sales position, our TSRs process incoming calls only. We are hiring individuals who are customer-centric and detail-oriented; with solid typing skills and who are strong linguistically (verbal and written). An empathetic yet confident comportment is also an essential attribute. Our training is thorough and the "people" skills that you'll learn will prove valuable for the rest of your lifetime. Age is no barrier. Full paid training is provided.

Because of the nature of our 24/7/365 business, with heavy call traffic on weekends, expect to work both Saturdays and Sundays, along with three sequential days during the week.

Job Description

You will be processing incoming calls for various businesses that are located throughout the United States. The TSR's task is to take messages accurately and efficiently, and then deliver that information to our clients per their individual message-relay protocols. The Centratel TSR utilizes a specialized telephone system specifically designed for answering services. The clients we serve include service businesses, medical and veterinary offices, property management companies, heating and air conditioning firms, funeral homes, hi-tech operations, etc.

Job Requirements

Experienced call-center/answering service agents only
Per our typing test, type a minimum of 40 WPM
Absolutely drug-free. An initial monitored professional drug screening and subsequent intensive random/unannounced tightly-monitored drug tests will be conducted
Understand basic internet navigation; messaging tools
Excellent oral and written communication skills
Adept at actively listening; can communicate efficiently
Empathetic and personable, yet professional demeanor
Reliable, dependable and customer-centric. Focused
Disciplined and resourceful, personable
Receptive to coaching feedback through regular one-on-one online meetings with supervisors and quality specialists
Able to train remotely via self-guided classroom programs
Can troubleshoot very basic internet connection challenges guided by our experienced and always-available tech team
Attend paid (virtual) monthly meetings

Physical Requirements

Must have a secured separate workspace free of distractions and extraneous noise, for HIPAA compliance requirements
Up-to-date computer with Windows 10 Pro or higher operating system (Mac & Chromebooks are not supported) with 20 GB of hard space available, dual monitors with one at least 23" or higher, standard Keyboard, and webcam with microphone
Provide a reliable high-speed (minimum 100mbps) broadband internet connection. No satellite connections
Reliable landline or Voice-over-Internet Protocol (VoIP) service. Must have a mobile phone with unlimited minutes for a backup source

Wages And Benefits

Starting wage is $23.42 per hour with quick escalation, keyed to performance, to $23.42-$32.84 per hour. To meet the highest performance criteria typically takes 30-60 days. (Most of our trained TSRs earn at the $30.46-$32.84 per hour level)
Full time: 40 hours per week
Overtime available at 1 1/2 times hourly wage
Retirement plan with a 3% match, after 90 days
Fully paid health insurance, after 90 days. (Note: If you choose not to use our group health insurance, we will add $200 per month to your compensation)
Set schedules (per seniority-based bidding process)