Job Details

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

The starting pay rate is $16.32 an hour.

Paid time off is accrued after 180 days (about 6 months) of employment.

Health benefits medical, dental, and vision are available on the 1st of employment.

Fully work from home.

You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.

Successfully learn to navigate 12-13 systems and average 30-40 calls per day.

Hours of Operation: 24/7

Responsibilities

• Claims inquiries or debit card denials.
• Questions regarding documentation that has been requested from the member.
• Assistance with website registration and forgotten usernames/passwords/lockouts.
• Members asking for assistance with placing Commuter Orders.
• Member balance inquiries.
• Member inquiries about eligible expenses.
• Member inquiries regarding Plan Year and/or Deadlines.
• Member inquiries regarding making or missing Contributions for their HSA.
• Member account closures, transfers, or rollovers.
• Member profile updates (address, phone number, etc.).
• Member inquiries regarding Tax Forms.
• Assistance with setting up a distribution from their HSA and opening a new HSA.
• Member rewards and online navigation questions.

A few questions you may be asked:

• I need to submit a reimbursement request; can you help me with that?
• This is my first time logging in to the portal and I need my password reset. Can you help?
• I need assistance navigating your website, can you assist?

Qualifications and Requirements

• Successfully complete customer service assessment and typing test on a computer (not compatible with mobile devices).
• High school diploma, GED, or college degree.
• Must have 6 months of customer service experience.
• Complete a mandatory paid training program with 100% attendance.
• Successful completion of a background check is required for this position (includes education and previous employment verification).
• Great problem-solving skills.
• Ability to effectively multi-task.
• Flexibility to work weekends.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.

Equipment and workspace requirements

• We provide all equipment (computer, monitor, mouse, keyboard, headset, ethernet cord, power cables).
• You must have a home internet connection with 25 Mbps download and 10 Mbps upload speed.
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Satellite internet and wireless internet are not acceptable.
• Must have a quiet, distraction-free workspace (workspace must be clutter-free, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).

Application process

• The application process will take less than 20 minutes and includes everything required to be considered.
• Apply to the role and provide your basic profile information.
• Answer prescreen questions to ensure you meet the minimum requirements for the role.
• Complete a typing test (keyboard required).
• Take a short assessment to determine fit for the role.

Important

It is important that you complete the application in a timely manner to be considered for the role. If you do not have a computer, you may use a public computer at a library or other location.

We are currently NOT hiring in the following geographies:

• States: AK, CA, HI, MA, IL, MT, NY, WA, CT
• Metro Areas: MN - Minneapolis, IL - Chicago, NY - NYC
• OR - Portland, MD - Montgomery County, WA Seattle, Washington DC, CO (only the city of Denver)

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Conduent provides a variety of benefits including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. The estimated salary range for this role is $16.32/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.