Job Details

Overview

Employer Industry: Customer Service Software.

Benefits

• Salary up to $227,000.00
• Opportunity for bonuses, benefits, and related incentives
• Flexible hybrid working model allowing for remote work part of the week
• Engaging work environment focused on collaboration and learning
• Chance to make a significant impact on customer experience and satisfaction

What to Expect (Job Responsibilities)

• Serve as the technical bridge between sales account executives and prospects throughout the sales cycle
• Manage the prime technical relationship with prospects to drive customer happiness
• Conduct customer pilots and Proofs of Concept, defining and measuring success criteria
• Provide technical information to customers through various channels, including onsite and virtual meetings
• Collaborate with Sales, Marketing, and Product Managers to enhance solution offerings

Qualifications

• Minimum of 5 years of Mid Market/Enterprise software selling experience
• Proven experience mapping RFI/RFP requirements to software solutions
• Exceptional interpersonal, communication, persuasion, and presentation skills
• Strong problem‑solving skills with the ability to meet business requirements with technical solutions
• Willingness to travel up to 40%

Preferred Qualifications

• Experience in contact center environments or selling contact center solutions
• Vertical industry expertise in Retail, Financial Services, or Healthcare
• Previous consulting experience in implementing enterprise‑class software solutions
• Knowledge of Customer Service Software, ITSM, data warehousing, and business intelligence
• Familiarity with developing or selling Artificial Intelligence solutions

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