Job Details

Remote Call Center Representative

We are seeking remote call center representatives to join one of the largest utility companies in the region. This is an immediate opportunity with equipment provided and a start date of December 17. Candidates must reside in the Eastern Standard Time (EST) zone and be fully flexible to work assigned shifts.

Position: Service Intake Liaison (Call Center Representative)

Type: Contract-to-hire

Location: Remote EST only

Start Date: December 17

Schedule: 8 shifts assigned between 7:00 AM 6:30 PM, Monday through Friday

Holiday Requirement: Must be available to work on Christmas Day and New Year's Day

Equipment: Provided by the company

Responsibilities:

• Act as the primary link between customers and service technicians.
• Manage and resolve high-volume inbound inquiries (60+ calls daily).
• Provide real-time troubleshooting and subject matter expertise to customers.
• Coordinate with technical teams to ensure timely service delivery.
• Deliver exceptional customer service with professionalism and accuracy.

Qualifications:

• Minimum 2 years of call center experience.
• Proven ability to manage 60+ inbound calls per day.
• Proficiency in Microsoft Office Suite.
• Strong verbal and written communication skills.

Compensation & Benefits:

Pay Rate: $18.50/hour

Benefits (eligibility dependent on classification and length of employment):

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth contributions)
• Voluntary Life & AD&D Insurance (employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), vacation, and sick leave

Workplace Type: This is a fully remote position.

Job Type & Location: This is a contract to hire position based out of Rochester, NY.

Application Deadline: This position is anticipated to close on Dec 18, 2025.