Job Details

Customer Service Specialist I

Lake Havasu City, AZ

Job Title: Customer Service Specialist I

Salary: $19.23-$27.89/Hourly; DOQ

FLSA Status: Non-Exempt

Grade: CP4

Location: Lake Havasu City, AZ

To be considered for this position: You must complete an online application. Resumes in lieu of application will not receive consideration.

Lake Havasu City is seeking a friendly, detail-oriented Customer Service Specialist I to provide exceptional service to residents, visitors, and internal departments. This position serves as a primary point of contact, responding to inquiries, processing requests, and ensuring accurate information is delivered in a professional and courteous manner.

Essential Functions

• Responds to customer inquiries in person, by phone, email, and written correspondence
• Processes payments, applications, or service requests
• Maintains records and enters data into city systems
• Resolves customer concerns and escalates issues when necessary
• Works collaboratively with other departments to ensure timely service
• Performs general clerical and administrative support duties

We're Looking for Someone With:

• A strong commitment to excellent customer service
• Clear, professional communication skills (verbal and written)
• The ability to work effectively with the public, staff, and external partners
• Attention to detail and accuracy in data entry and recordkeeping
• The ability to manage multiple tasks and meet deadlines
• Proficiency with computers, office software, and standard office equipment
• The ability to remain calm and courteous in challenging situations
• Dependability, integrity, and a positive team-oriented attitude

Qualified candidates will be required to participate in online testing, which will consist of Data Entry and 10 Key. Candidates will receive separate testing notification via email or text messaging and must complete testing as instructed; no extensions of deadline will be given.

Minimum Qualifications

• High school diploma or GED
• 1-3 years' experience in basic accounting, customer service, and data entry.
• Proficiency with computers, office software, and data entry
• Valid Driver's License of the appropriate class.

Lake Havasu City offers an exceptional benefits package for full-time (FTE) employees:

• Employer-provided Medical/Rx (EPO or HSP)
• Dental/Vision
• Wellness Program
• Employee Assistance Program
• Flexible Spending Account/Health Savings Account
• Employer-Provided Basic Life Insurance
• Optional Additional Life Insurance
• Optional Insurance-Critical Illness, Hospitalization, Indemnity
• 11 Paid Holidays Annually
• Bereavement Leave
• Paid Vacation
• Short Term Disability
• Long Term Disability
• Opportunities for advancement
• Arizona State Retirement System (ASRS)
• Optional Deferred Compensation
• Tuition Reimbursement
• Service Awards

Additional Comments

Lake Havasu City is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to lactation), national origin, age (40 or older), disability or genetic information.

Applicants for employment opportunities should be aware of the Lake Havasu City policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment.

The City reserves the right to consider only the most highly qualified applicants. The succeeding examination processes may be required: training and experience, testing, panel interview, employment eligibility verification (EEV) requirements, personnel evaluation profile (PEP), polygraph test, background investigation, and alcohol/drug screening test. Appointment subject to successful background investigation and City-paid post-employment medical examination after offer of employment has been made.